Last Updated: 2020-03-29

COVID-19 Restaurant Data

The hospitality industry is currently facing unprecedented challenges as the COVID-19 pandemic keeps diners homebound. Off-premise dining is now the only option for many restaurants, and those opportunities are surging as a way to help operators keep the lights on.

We're sharing data we have that shows the impact of COVID-19 on our customers, we'll update daily. We?re looking at both front-of-house and back-of-house traffic culled from across 20 of the top 25 casual dining chains, as well as quick serve and fast casual sites, to give you the most robust picture possible.

About our data:

Again, rather than only focusing on one type of data stream, our data represents both FOH guest traffic and kitchen transactions/orders being prepared.

The first set of data represents same-store, year-over-year change in kitchen transactions being sent to ConnectSmart Kitchen. The number of orders has substantially decreased due to the decline of traffic inside the restaurant, but as you can see there are still transactions being sent to the kitchen due to off-premises dining.

The second set of data represents same-store, year-over year seated guests in DineTime and represents the decline in visits for on-premises dining. We look for this number to stay close to -100% amid the COVID-19 pandemic, as most restaurants have shut down this portion of their business.

Daily Transactions vs. Seated Guests

Same-store year-over-year change in Transactions
date Sat
3/28
Fri
3/27
Thu
3/26
Wed
3/25
Tue
3/24
Mon
3/23
Sun
3/22
Sat
3/21
Fri
3/20
Thu
3/19
Wed
3/18
Tue
3/17
Mon
3/16
Sun
3/15
Sat
3/14
Fri
3/13
Thu
3/12
Wed
3/11
Tue
3/10
Mon
3/09
Sun
3/08
Sat
3/07
Fri
3/06
Thu
3/05
Wed
3/04
Tue
3/03
Mon
3/02
Sun
3/01
Sat
2/29
Fri
2/28
Thu
2/27
Wed
2/26
Tue
2/25
Mon
2/24
State
Total -71% -68% -69% -70% -69% -55% -68% -66% -61% -57% -55% -50% -35% -29% -26% -19% -12% -6% -6% -3% 1% 1% 0% 1% 1% 1% 4% 10% 5% 5% 2% 5% -2% 1%
Alabama -66% -61% -60% -60% -61% -63% -72% -75% -72% -64% -55% -47% -36% -32% -27% -17% 8% -3% -3% -2% -0% 7% 3% 2% -7% -0% -8% 13% -0% 4% 4% -1% 5% -2%
Alberta -69% -69% -75% -76% -68% -74% -72% -75% -70% -73% -74% -51% -42% -42% -38% -28% -13% -7% -0% 1% -2% -4% 7% 3% 0% 2% -1% 0% -3% 2% -5% -4% -4% -5%
Arizona -57% -54% -51% -54% -54% -53% -69% -70% -64% -63% -61% -47% -38% -28% -22% -19% -15% -11% -10% -12% -5% -6% -6% -4% -7% -8% -6% -3% -2% 3% -7% 0% -2% -3%
Arkansas -70% -62% -54% -56% -56% -60% -72% -74% -70% -60% -56% -49% -42% -30% -22% -22% -16% 2% -2% -2% -3% -1% 1% -1% -2% -5% 1% 18% 2% 4% 5% 3% 0% -3%
British Columbia -70% -68% -73% -73% -70% -73% -74% -75% -75% -77% -71% -51% -31% -28% -17% -17% -5% -2% -2% 3% 4% 1% 1% 3% 5% 4% 1% 1% 0% 0% 1% 1% -1% 0%
California -63% -62% -60% -61% -57% -62% -73% -73% -72% -70% -67% -65% -44% -36% -33% -24% -18% -9% -8% -4% -4% -7% -5% -3% -0% 1% -1% -2% -1% -0% -2% 2% 3% 1%
Colorado -54% -52% -57% -53% -52% -55% -66% -65% -67% -77% -67% -70% -39% -40% -39% -33% -18% 1018% -15% -12% -12% -14% -10% -9% -11% -0% -9% 26% 25% 2% -4% -1% -13% -5%
Connecticut -71% -66% -66% -69% -72% -75% -84% -81% -77% -79% -78% -76% -44% -38% -36% -34% -19% -13% -11% -3% 18% -2% -6% 2% 4% -6% 16% 11% 15% 3% -2% 13% -4% 0%
Delaware -70% -64% -67% -71% -72% -71% -78% -77% -77% -76% -74% -73% -45% -39% -34% -26% -23% -16% -9% -6% 2% -1% -7% -5% -3% -11% 2% 14% -1% 9% -15% -7% -16% -8%
District Of Columbia -65% -56% -58% -65% -49% -62% -59% -62% -53% -38% -49% -51% -32% -62% -40% -34% -18% -1% 8% 18% 4% 21% 14% 25% 34% 31% 26% 31% 10% 37% 27% 24% 43% 31%
Florida -66% -63% -62% -65% -61% -66% -79% -78% -67% -65% -60% -53% -40% -33% -28% -20% -16% -12% -10% -8% -3% -2% -2% -4% -9% -6% -7% -1% 1% 4% 2% 2% -1% -2%
Georgia -59% -56% -59% -61% -57% -64% -73% -71% -59% -58% -52% -49% -42% -34% -29% -24% -11% -6% -6% -4% 1% -1% 2% -4% -8% -2% -4% 10% 2% 1% -0% 0% 0% -11%
Idaho -56% -54% -58% -58% -54% -57% -60% -61% -48% -45% -41% -36% -26% -18% -19% -13% -9% -6% 2% -4% -3% -1% 6% 2% 1% 5% -3% 6% -2% 5% 1% 2% 11% -1%
Illinois -63% -61% -61% -65% -62% -67% -79% -77% -73% -74% -72% -74% -39% -33% -39% -25% -17% -10% -8% -11% -9% -2% -5% -0% -6% 5% -1% 3% -2% -2% -2% -8% -9% -5%
Indiana -63% -62% -60% -66% -60% -63% -76% -73% -72% -74% -73% -74% -49% -30% -35% -20% -12% -10% -11% -13% -7% 0% -4% 0% -6% 3% -0% 11% 2% -0% -3% -12% -8% -4%
Iowa -59% -52% -47% -47% -45% -54% -70% -70% -67% -70% -70% -66% -33% -23% -24% -13% -2% -4% -6% -8% -10% 3% -4% 14% -12% -7% 5% -4% -4% 2% 1% 2% -3% -4%
Kansas -58% -52% -48% -55% -46% -50% -73% -71% -62% -64% -60% -53% -32% -26% -20% -16% -10% -12% -8% -14% -5% -1% -4% -2% -8% -2% 1% 47% 4% 4% 1% 12% -3% -4%
Kentucky -64% -60% -59% -61% -60% -62% -77% -75% -72% -73% -72% -77% -49% -35% -31% -20% -15% -7% -10% -11% -10% 4% -2% -2% -7% 1% -2% 22% 5% 1% 2% -1% -0% -10%
Louisiana -70% -61% -66% -67% -65% -68% -74% -76% -72% -75% -72% -72% -31% -36% -35% -22% -14% -6% -3% -4% -2% -1% -2% 1% -14% -20% -22% -3% 1% -2% -3% 1% 15% 5%
Maine -69% -64% -61% -65% -58% -61% -74% -79% -73% -73% -65% -57% -41% -32% -30% -24% -14% -2% -11% -3% 57% -1% -5% -8% 4% -8% 31% 2% 2% -9% -20% 2% -5% -1%
Manitoba -64% -61% -72% -72% -65% -72% -67% -68% -65% -67% -69% -37% -35% -36% -29% -18% -9% -5% -6% 8% -2% 1% 0% -4% -6% 3% -9% -5% -3% -7% -3% -1% -8% 1%
Maryland -62% -57% -55% -63% -58% -63% -72% -73% -68% -66% -67% -72% -47% -38% -33% -25% -14% -9% -9% -3% -3% -4% 4% 2% 5% -5% 1% 22% -1% 9% -3% -2% -7% 1%
Massachusetts -58% -59% -61% -66% -62% -66% -73% -74% -70% -71% -68% -68% -44% -36% -38% -34% -20% -2% 5% 9% 26% -2% 4% 16% 16% 27% 56% 6% 32% 3% 22% 17% 19% 19%
Michigan -62% -63% -58% -62% -63% -61% -76% -74% -73% -72% -72% -75% -59% -35% -36% -28% -12% -11% -6% -6% -5% 2% -3% -4% -4% 7% -4% -0% 3% -1% -8% -3% -10% -4%
Minnesota -65% -56% -49% -51% -49% -57% -71% -73% -72% -74% -74% -61% -40% -38% -31% -19% -7% -3% -6% -7% 17% 67% -5% -5% -6% -4% -0% 2% -0% 46% -4% 7% 13% 9%
Mississippi -69% -63% -58% -61% -61% -63% -77% -78% -64% -52% -47% -43% -35% -31% -28% -26% -12% -16% -13% -6% -14% 4% 2% 3% -9% -9% 0% 5% -3% -1% -1% 1% -7% -2%
Missouri -68% -66% -67% -68% -70% -71% -77% -73% -71% -64% -60% -53% -35% -25% -27% -16% -15% -5% -2% -9% -10% -4% -4% -1% -4% 1% 5% 56% 2% -1% 9% 2% -6% -3%
Nebraska -45% -32% -31% -40% -36% -39% -60% -59% -52% -56% -56% -49% -37% -28% -36% -12% 22% 3% -12% -10% -10% 0% -6% 8% -9% -9% 1% 0% 10% -2% -8% -7% 0% -6%
Nevada -52% -46% -49% -50% -51% -55% -72% -72% -70% -70% -70% -47% -41% -34% -27% -22% -19% -13% -10% 0% -3% -5% -4% -5% -3% 2% -4% -1% 2% 5% 1% 4% 3% 3%
New Brunswick -83% -80% -84% -83% -81% -83% -76% -83% -77% -80% -76% -65% -34% -37% -26% -33% 0% -3% -15% -17% 1% 1% 11% 11% -5% 18% 62% -8% -3% -10% -41% 6% 9% 3%
New Hampshire -67% -60% -54% -60% -53% -65% -74% -78% -75% -70% -72% -72% -32% -33% -32% -23% -20% -10% -8% -10% 52% -4% -5% -5% -3% -5% 6% 3% 11% -3% -2% 1% -6% 3%
New Jersey -66% -62% -59% -64% -60% -67% -81% -81% -79% -75% -77% -78% -50% -42% -37% -32% -25% -14% -13% -6% 5% -5% -10% 3% 2% -5% 1% 19% 5% 8% -4% 3% -8% 3%
New Mexico -60% -56% -56% -56% -57% -58% -71% -72% -69% -70% -47% -46% -34% -34% -33% -28% -13% -6% -7% -4% -6% -2% -2% -3% -7% -2% 1% 0% 3% 7% 0% 9% -3% -3%
New York -67% -63% -61% -66% -62% -72% -77% -77% -72% -70% -70% -71% -44% -38% -36% -33% -24% -9% -3% 0% 6% -4% -5% 9% 12% 10% 18% 14% 6% 0% -4% 22% 7% 15%
Newfoundland -92% -90% -90% -93% -84% -85% -83% -87% -83% -78% -74% -40% -29% -43% -17% -16% -5% -16% 22% 21% -23% -27% -3% -14% 1% 16% -25% -16% -16% -25% -10% -1% 6% 29%
North Carolina -60% -51% -48% -48% -46% -49% -70% -70% -69% -68% -68% -51% -35% -34% -24% -16% -10% -10% -9% -3% -3% -2% -0% -4% -3% -0% -2% 4% 0% 5% -0% -1% -3% -9%
North Dakota -54% -46% -29% -37% -44% -47% -69% -74% -70% -63% -50% -29% -33% -32% -16% 6% 50% 22% -3% 1% 30% 82% 4% -1% -4% 1% 9% 12% 5% 15% -10% 7% 26% 8%
Nova Scotia -85% -84% -88% -84% -84% -85% -81% -82% -81% -85% -77% -60% -43% -36% -19% -17% -4% -4% 2% 11% 3% -11% -0% 0% 9% 7% 52% 13% 12% -8% -11% 8% -8% 14%
Ohio -51% -50% -45% -50% -53% -51% -59% -63% -59% -60% -61% -62% -61% -26% -34% -23% -14% -11% -12% -6% -4% -2% -6% -1% -3% 1% -6% 9% -4% -8% -12% -9% -6% -8%
Oklahoma -71% -64% -58% -61% -54% -56% -75% -73% -73% -73% -74% -51% -36% -28% -23% -21% -16% -12% -7% -6% -8% -11% -8% -5% -16% -4% -3% 35% 1% 1% -2% 46% 1% -1%
Ontario -83% -83% -85% -87% -84% -83% -86% -86% -84% -86% -85% -83% -44% -43% -38% -34% -29% -23% -24% -18% 14% 7% -6% 3% -1% 2% -4% -4% -7% -13% -23% 2% -6% 6%
Oregon -50% -50% -51% -56% -56% -59% -67% -67% -60% -65% -61% -64% -29% -31% -35% -24% -16% -12% -13% -11% -4% -6% -5% -6% 0% -11% -8% 0% 1% 3% -2% 5% 3% 15%
Pennsylvania -62% -57% -55% -59% -57% -62% -76% -77% -75% -72% -74% -75% -51% -40% -35% -24% -15% -11% -8% -5% -4% -3% -6% -1% 3% -2% 4% 46% -0% 2% -10% -3% -5% -1%
Quebec -93% -93% -95% -95% -93% -90% -91% -90% -90% -89% -87% -63% -46% -43% -38% -31% -5% -1% -18% -0% 30% 2% -7% 5% 0% 1% -7% -6% -9% -6% -26% -3% -1% 11%
Saskatchewan -74% -73% -75% -74% -66% -72% -75% -79% -72% -73% -71% -39% -31% -36% -28% -14% -2% 2% -2% 3% 2% -4% 3% 1% 0% -3% 3% -7% 4% 1% -2% -0% -2% 4%
South Carolina -64% -58% -55% -60% -60% -62% -73% -74% -72% -70% -71% -38% -34% -24% -17% -12% -8% -2% -6% -2% -0% -0% 2% -6% -0% -4% -3% 4% 2% 2% 2% 2% -0% -5%
South Dakota -77% -72% -66% -65% -65% -65% -78% -82% -60% -62% -48% -35% -39% -33% -47% -25% 67% 141% -12% -13% 3% 56% 4% 9% -8% -7% 5% 12% 15% 29% 5% 10% -15% -14%
Tennessee -66% -63% -61% -65% -65% -65% -74% -75% -66% -55% -51% -47% -35% -30% -26% -22% -14% -9% -11% -8% -7% 6% 1% -3% -6% 0% -5% 5% 0% -3% 0% -3% -3% -14%
Texas -62% -59% -56% -59% -54% -55% -72% -73% -68% -65% -57% -47% -30% -33% -29% -25% -18% -10% -9% -8% -4% -4% -2% -1% -8% -5% -2% -1% -2% 4% 1% 7% 2% -0%
Utah -36% -38% -38% -37% -38% -41% -60% -53% -57% -54% -55% -44% -28% -32% -24% -18% -11% 2% -1% -3% 2% -4% 4% -1% 1% 2% -4% -3% 3% 4% 5% -2% -1% 6%
Virginia -61% -56% -54% -59% -55% -58% -73% -73% -68% -65% -65% -51% -38% -39% -33% -23% -14% -6% -6% -1% -6% -3% 3% -2% -2% 5% 1% 7% -1% 8% -0% 2% -2% -3%
Washington -55% -51% -51% -53% -56% -55% -65% -67% -61% -64% -62% -66% -60% -38% -39% -34% -26% -21% -17% -14% -14% -14% -12% -11% -6% -4% -10% -6% -3% 0% -3% -2% -1% -2%
West Virginia -92% -91% -91% -92% -83% -86% -91% -90% -87% -86% -85% -48% -39% -39% -25% -16% -12% 5% 7% -6% -1% -4% 2% -8% -1% -7% 10% 41% -1% 9% -16% 1% -2% -12%
Wisconsin -64% -60% -58% -67% -64% -62% -73% -74% -71% -75% -74% -64% -44% -33% -35% -20% -13% -13% -9% -12% -1% 1% -7% -6% -5% 3% 2% -3% -2% 2% -8% -1% 10% 4%